Privacy Policy / Felltop Wellbeing
Privacy Policy for Felltop Wellbeing
Effective Date: 01/07/2023
At Felltop Wellbeing we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage in our personal training services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect:
1.1. Personal Information: We may collect personal information from you, including but not limited to your name, contact details (e.g., email address, phone number), date of birth, gender, and any health-related information necessary for the provision of Group fitness training, personal training and outdoor wilderness-based activities.
1.2. Payment Information: When you make payments for our services, we may collect payment details, including credit card information, billing address, and other financial information. However, we do not store your payment information on our servers. All payment transactions are processed through secure third-party payment processors.
1.3. Website and Communication Data: We may collect information about your visits to our website, including your IP address, browser type, referring/exit pages, and operating system. We may also collect data from emails, messages, or other communications you send us.
2. Use of Personal Information:
2.1. Provision of Group fitness training, personal training and outdoor wilderness-based activities: We use your personal information to provide personalized training services tailored to your needs, fitness goals, and preferences. This includes designing workout plans, monitoring progress, and providing fitness advice.
2.2. Communication: We may use your contact information to communicate with you regarding your training sessions, schedule changes, updates, or to respond to your inquiries or requests.
2.3. Payment Processing: We use your payment information to process payments for our services and maintain accurate financial records.
2.4. Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, newsletters, or information about upcoming events or special offers. You can opt-out of receiving such communications at any time.
2.5. Legal Compliance: We may use and disclose your personal information when required by applicable laws, regulations, or legal processes.
3. Data Protection and Security:
3.1. Data Security Measures: We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
3.2. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
4. Disclosure of Personal Information:
4.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our personal training services, such as payment processors, website hosting, or customer support services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
4.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement) or to protect our rights, safety, or property.
5. Your Rights and Choices:
5.1. Access and Update: You have the right to access, review, update, and correct your personal information held by us. You can request such changes by contacting us using the information provided at the end of this policy.
5.2. Opt-out: You have the right to opt-out of receiving marketing communications from us. You can unsubscribe from our promotional emails by clicking the “unsubscribe” link provided in the emails or by contacting us directly.
6. Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information.
7. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised version with the updated effective date on our website. We encourage you to review this policy periodically for any changes.
8. Data Retention
8.1 Felltop Wellbeing will retain your data for as long as necessary to fulfil the purposes we collected to satisfying any accounting, legal or reporting requirements.
8.2 In some circumstances you can ask us to delete your data.
8.3 In some circumstances we may anonymise your personal data for research purposes in which case we may use this information indefinitely without further notice to you.
9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
By engaging in our training services, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Privacy Policy.